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AstroPay Card

 

F.A.Q. × The Frequently Asked Questions

 

  • How do I register with AstroPay?

    Registering with AstroPay Card is easy, fast and free. Complete the requested information. Then, click Send and you’ll receive an e-mail including a link to verify your account. Go to that link to finish tour registration. Congratulations! You can now enjoy the benefits of AstroPay Card.

  • How I can get an AstroPay Card?

    The process of obtaining an AstroPay Card is very simple.
    1. Go to www.astropaycard.com and log into your account.
    2. Choose the value of the card you want to buy.
    3. Choose the payment method and proceed to the checkout.
    4. Once your payment is confirmed you’ll receive your card details by email.

    Deadlines for card delivery confirmation depend on the payment method you choose.
    For more information, take a look at the payment options AstroPay Card offers in your country of residence.

  • How I can pay for an AstroPay Card?

    You can pay for your AstroPay Card in your local currency via the most popular payment options available in your country of residence. We offer cash deposits (printed bar codes), online bank transfers and deposits, direct debits, prepaid pins and many more.

  • Where I can use my card AstroPay Card?

    AstroPay Card can be used at any of the hundreds of websites that offer AstroPay as a payment option. We are adding more sites all the time. If your favorite site doesn’t offer AstroPay, please let us know and we’ll see what we can do to help.

  • How do I use my card AstroPay Card?

    To deposit or pay online with your AstroPay Card, once you reach the checkout page at the online store, simply choose AstroPay Card as your payment method, enter the 16-digit card number, security code (CVV) and the expiration date (EXP DATE). You should see that your payment is confirmed instantly.

  • Can I use the same card several times?

    Yes. You don’t need to use the funds on your card in a single transaction. You can make partial payments or deposits and then continue to use your AstroPay Card, later on. The Card can also be used multiple times on different sites.

  • How many cards can I buy?

    Some countries impose daily and monthly limits and so it will depend on the country in which you reside. For more information about what the limits are please contact customer support at support@astropay.com

  • Can I merge the balance of my AstroPay Cards?

    Yes. This is possible as long as your cards have not expired. In order to merge two cards, you must first buy a new card and, after receiving the card details by email, you will then be able to request the merging of your card balances by contacting customer support. When the card balances have been merged, you will receive confirmation by email.

  • How long are the cards valid for?

    The cards are valid for 12 months from the day they are received by the user.

  • Is the AstroPay Card reloadable?

    No. AstroPay Cards are not reloadable. After using the card balance, the card will no longer be valid.

  • What makes AstroPay Card so safe?

    Firstly, AstroPay is fully compliant with the banking regulations in each of the countries in which we operate. We comply with all the legal and other regulations in each country.

    Our customers’ registration information is protected by our privacy policy. Payments are made directly by the user and not by AstroPay Card so your personal and financial information will never be exposed online.

    You can only use the funds available on your prepaid cards, so that you avoiding overspending and minimizing your risk.

  • I'm trying to complete my registration and I get the message that I am already registered

    Please contact customer support at support@astropay.com. Please include your full name, a valid ID (CPF, ID, Certificate of Citizenship), date of birth and e-mail address.

  • I cannot complete my registration.

    Should you be experiencing difficulties completing your registration, please contact our customer support team at support@astropay.com. Please notify us of the error message you received and your personal information: full name, a valid ID (CPF, ID, Certificate of Citizenship), date of birth and e-mail address.

  • I forgot my password or it appears to be invalid.

    Go to www.astropaycard.com and click ‘’Forgot Password’’. AstroPay will ask you to enter your registered email address so that we can send you a temporary password. To change your password, please log in using your temporary password and then you’ll be able to change your password at any time in the ‘’My Account’’ tab.
    Remember that passwords are case sensitive.

  • How do I change my personal details in my AstroPay Card account?

    Once you have registered, you can only change your password, address and phone details in the ”My Account’’ tab. If you want to change any other information, such as name, ID document or email address, please contact customer support at support@astropay.com.

  • My AstroPay Card deposit failed.

    In case of an error during the process of depositing or paying with your AstroPay Card, please check the balance of your Card under the ‘’My Cards’’ tab. Please also check that the Card information you have entered is correct. If you still have issues, please contact customer support at support@astropay.com and report the error message.

  • My limit has been reached.

    AstroPay has daily and monthly limits, imposed in certain countries. If you receive this message you might have reached the limits available in your country. If you get this message and you haven’t reached these limits please contact customer support at support@astropay.com

  • When I log into my AstroPay Card account, I cannot complete my purchase.

    In the rare circumstances when this may occur, we would advise you to disable your Pop-ups, and/or to log in from another browser and/or to clear your history of websites visited. If you have performed all these procedures and still cannot complete your purchase, please contact customer support who will direct your query to our technical support team to conduct an analysis of the problem.

 


 


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